Shipping policy
Updated **Shipping & Delivery Policy** with your official contact details:
# **Shipping & Delivery Policy**
At **GENGZEEE**, we are committed to delivering your streetwear orders accurately, in good condition, and always on time. Please review our shipping policy details below to understand how your package is handled.
### **1. Processing Time**
* All orders are processed within **1 to 2 business days** (excluding Sundays and national holidays).
* Orders placed after 2:00 PM are processed on the next business day.
* You will receive an email and/or SMS notification with a tracking link once your order has been dispatched.
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### **2. Estimated Delivery Timelines**
Delivery times depend on your location. Below are the general timelines post-dispatch:
| Region / Zone | Estimated Delivery Time |
| --- | --- |
| **Metro Cities** | 2 to 4 business days |
| **Rest of India** | 4 to 7 business days |
| **Special / Remote Regions** | 7 to 10 business days |
*Note: Delivery times are estimates and may occasionally vary during high-volume sales periods, festivals, extreme weather conditions, or local disruptions.*
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### **3. Shipping Charges**
* **Prepaid Orders:** Free shipping on orders above ₹999. A flat shipping fee applies to orders below this amount.
* **Cash on Delivery (COD):** COD is available for select pincodes across India. A nominal COD handling fee may apply at checkout.
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### **4. Order Tracking**
Once your shipment leaves our warehouse, a tracking number and courier link will be shared via email and WhatsApp/SMS. You can use this link to track your shipment in real time.
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### **5. Damaged or Lost Shipments**
* If your parcel arrives visibly damaged, tampered with, or open, **please do not accept the delivery** and take a photo/video of the outer box.
* Contact us immediately at **genzeeeworld@gmail.com** or **+91 99985 65941** with your Order ID so we can resolve it promptly.
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### **6. Address Changes & Undelivered Packages**
* Please ensure your shipping address, pincode, and phone number are accurate at checkout.
* If a package is returned to us due to an incorrect address, incomplete details, or repeated failed delivery attempts, additional re-shipping charges may apply.
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### **7. Contact Us**
For any questions regarding your order shipment or delivery updates, feel free to reach out:
* **Brand:** GENGZEEE
* **Email:** genzeeeworld@gmail.com
* **Phone / WhatsApp:** +91 99985 65941
* **Operating Hours:** Monday – Saturday (10:00 AM – 6:00 PM IST)